Windows Performance & Optimization

Standard Windows installs are often cluttered with manufacturer "bloatware" and background telemetry that slow down even high-end hardware.

Professional Debloating: We use advanced utilities like Winhance or specialized PowerShell scripts to surgically remove unwanted pre-installed apps and disable privacy-invasive telemetry.
System "Tune-Ups": Beyond basic cleanup, we optimize your startup sequence, manage power profiles, and perform SFC/DISM health checks to repair underlying OS corruption.
Hardware Lifespan Extension: For older machines, we provide physical cleaning (dust removal) and component upgrades, such as transitioning to SSDs, to keep legacy devices functional for 5+ years.

2. Managed Device Security (The "Shield" Phase)

Unlike consumer antivirus that just "notifies" you of a problem, we actively manage and respond to threats.

Patch Governance: We don't just enable "Auto-Update." We vet Windows security patches and driver updates to ensure they won't cause system crashes before deploying them to your devices.
Automated Cloud Backups: We implement daily, automated backups for your critical files and system preference files (e.g., Photoshop or video editor settings), ensuring recovery is possible even in a total hardware failure.
Ransomware Protection: We configure advanced web content controls and firewall rules to block malicious domains before they can drop payloads on your local machine.

3. Remote Support & Troubleshooting

Virtual Helpdesk: Using secure remote management tools, we can log in and fix 90% of software issues—from printer driver conflicts to Outlook errors—without a truck roll.
Recovery Media Creation: We create a dedicated Windows recovery drive for every client machine, allowing for quick password resets or OS reinstalls if the system fails to boot.

Windows Support Tiers (DMV Market)

PC Fresh Start

OS reinstall, full debloat, & optimization.

$100 – $200 per unit

Managed PC ($35)

Remote health monitoring, managed updates, & AV.

$35 / month per device

PC Concierge ($75)

Monitoring + Unlimited remote helpdesk support.

$75 / month per device

Advanced Hardware Repair & Out-of-Warranty Support

When the manufacturer’s warranty ends, we step in. We extend the life of your investment by performing component-level repairs and upgrades that standard retail stores won't touch.

Component-Level Troubleshooting: We diagnose specific hardware failures—from failing power supplies (PSUs) and faulty RAM to overheating CPUs.
Performance Restoration (Thermal Management): Over time, laptops and desktops collect dust and their thermal paste dries out, leading to "thermal throttling" and crashes. We perform deep internal cleanings and thermal paste re-application to restore factory-cool operating temperatures.
The "SSD Resurrection": We specialize in swapping slow, mechanical hard drives for high-speed Solid State Drives (SSDs). This single upgrade can make a 5-year-old laptop feel faster than a brand-new "budget" machine.
Screen & Battery Replacements: For out-of-warranty laptops, we provide professional replacement of cracked LCDs and swollen or degraded batteries, ensuring your portable devices stay portable and safe.
Hardware Salvage & Data Migration: If a machine is truly beyond repair, we don't just toss it. We extract the internal drive to recover your data and migrate it to a new system or an external "cold storage" backup.

Out-of-Warranty Repair Pricing (DMV Market)

Hardware Diagnostic

Full tear-down to identify the failed part.

$75 (Applied toward repair)

The "Refresh" Package

Thermal paste + Internal cleaning + OS tune-up.

$150

Component Install

Installation of SSD, RAM, or Power Supply.

$100 + Parts

Data Recovery

Extraction from a non-booting or dead machine.

$150 – $300

Emergency Recovery & Digital Forensics

When your system won't boot or your data is held hostage, we use professional-grade recovery environments to bypass OS failures and retrieve your critical files.

BitLocker Recovery Assistance: If you are locked out by a BitLocker blue screen, we help navigate the Microsoft Account recovery process or use command-line tools to unlock encrypted volumes using your recovery keys.
WinPE & Safe Mode Triage: When Windows fails to load, we boot into a Windows Preinstallation Environment (WinPE) or a customized DaRT (Diagnostics and Recovery Toolset) to access the file system directly, repair registry hives, and roll back failed updates that "Safe Mode" alone can't fix.
Ransomware Mitigation: If you’ve been hit by an attack, we isolate the infected hardware to prevent lateral movement across your network. We perform an audit to see if shadow copies are intact and determine if decryption is possible without paying the ransom.
Offline Data Extraction: Using specialized Linux-based recovery tools or external drive "sleds," we can pull data off a corrupted Windows partition even if the OS itself is completely destroyed.
The "Air-Gapped" Backup Strategy: We don't just "put things in the cloud." We set up 3-2-1 Backup Systems: 3 copies of your data, on 2 different media types, with 1 copy air-gapped (offline) to ensure that even a total ransomware wipeout can't touch your secondary backups.

Emergency & Recovery Pricing (DMV Market)

Emergency Diagnostic

1-hour urgent triage (on-site or remote).

$175

WinPE Data Extraction

Manual file recovery from a non-booting OS.

$250 – $450

Ransomware Clean-up

Virus removal, OS hardening, and data restore.

$500+ (Per Case)

BitLocker Specialist

Key recovery and encryption troubleshooting.

$150 / hour

6. Legacy Continuity & Security Escrow

We specialize in solving the "impossible" problems: keeping essential old software running and ensuring you are never permanently locked out of your own data.

Legacy System Virtualization (P2V): Do you have critical software that only runs on Windows 7, XP, or even 98? We perform Physical-to-Virtual (P2V) conversions. We take your aging, failing hardware and turn it into a "Virtual Machine" that runs inside a modern Windows 11 PC.
- Benefit: Your old apps stay exactly as they were, but they run on lightning-fast modern hardware with no risk of a motherboard failure killing your workflow.
Encrypted Key Escrow: The #1 cause of permanent data loss today isn't hardware failure—it's lost passwords and encryption keys. For our managed clients, we provide a Secure Vault Service:
- BitLocker Keys: We store your 48-digit recovery keys in an encrypted, offline vault.
- Admin Credentials: We maintain a secure "Break Glass" file for your router, ISP, and local admin accounts.
- Account Recovery: If you lose access to your Microsoft or Google account, we have the recovery codes ready to get you back in minutes, not weeks.
Hardware "Sandboxing": We set up isolated environments for legacy systems so they can perform their job without being exposed to the modern internet, protecting your main network from the security vulnerabilities of older operating systems.

Continuity & Escrow Pricing (DMV Market)

Virtualization Project

P2V conversion of one legacy machine to a VM.

$300 – $500

Escrow Setup

Audit and vaulting of all critical network/OS keys.

$150 (One-time)

Escrow Maintenance

Included in Full Management tier.

$0 (With $75/mo plan)